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Questions & Answers

Photographic Prints

Collectors Prints (framed or unframed) are Limited Edition runs.  They are always signed and certificated and generally are specified printed on the best paper stock.

Premium Art Prints (framed or unframed) are not limited edition runs and generally use a lower cost paper stock, but not in every case.

Please refer to the specification shown next to the image for a description of what is included before ordering.

For more in-depth information about paper and frame types please refer to our Product Guides. If you are in any doght please do not hesitate to contact us and we would be happy to assist.

Limited Editions means that there is a restricted number of prints that will be made available for the piece.  For Collectors of Photographic Art this can adds value and interest to the work, making it become a possible long term financial investment in addition to is asthectic value.

Generaly our Editions are limited to 10 prints per run, giving the lower print numbers more value than the higher. Equally the lower Edition number gives it greater potental investment value.

Please refer to the image description and specification when ordering Limited Editions, this will show what Edition number it is, the total number of prints in the edition and what print numbers are available to purchase.

Collectors Limited Edition Prints (framed or unframed) are always signed and Premium Art Prints are not signed.

Signatures are either “by hand” or “printed” onto the authentication label, not the photographic print itself.

For those photographic prints that are signed editions and the type of signature used this will be show as such in the image specification when ordering.

Photographic Prints that have been signed will have a signed printed authentication label which is affixed to the back of the print or frame. This label will also carry information about the print edition etc.

There may be from time to time some Special Print Editions offered where the photographers signature appears on the front of the print within a white border. For those prints that are signed in this way it will be show as so in the image description and specification when ordering.

A typical example of a signed authentication label can be seen here:-

A Authentication Certificate is a seperate printed sheet that comes with your print. This sheet includes information about the photograph and its print run edition etc.  This certificate only comes with Collectors Limited Editions and not with Premium Art Prints.

A typical example of a Authentication Certificate can be seen here:-

These are strong and durable storage boxes finished in Charcoal coloured Wilalin Buckram paper, acid free using ECF pulps. With a fully lined interior that will protect and keep your Photographic Art in pristine condition.

Size 1 – A4 – will take prints up to 240mm x 320mm x 25mm – two part lidded box

Size 2 – A3 – will take prints up to 318mm x 440mm x 25mm – two part lidded box.

Size 3 – A2 – will take prints up to 425mm x 610mm x 50mm – one part hinged box.

Beautiful to handle and look at, so you want to hide them away. An example of our typical archive boxes can be seen here:-

A2 – One Part Hinged Box                                                               A4 & A3 Two Part Lidded Box

Archive Boxes are not automictically included with you print. However, you can add them as an option (where available) when placing your print order.

There may be some Special Print Editions where an archive box is included as a boxed set. Those prints where this is included will be show as so in the image description and specification when ordering.

All our photographic prints are supplied within a Glassine paper translucent sleeve which is open on two sides.

Glassine paper is used to protect the surface of the print, its smooth surface is resistant to grease, air and water, and is pH neutral (acid-free) for archival protection.

Here is a example of typical print protection sleeves:-

The colour of your print may differ from the colour reproduction on any given screen, as computers/tablets/mobile phones are all calibrated and adjusted differently. Black & White photographs may also differ in contrast and tonal qualities from that which you are seeing on your particular screen. Screens are also lit from behind (unlike a print) which can affect the level of brightness of an image.

But please be assured that both the photographer and ourselves are always aiming to deliver the best quality printed reproduction of our images.  Our computer screens are calibrated and work to print and paper profiles, so what we see on screen is what is finally produced.

Please refer to the specification when ordering and this will show what standard sizes options are available to purchase.  If these standard sizes do not meet your needs and you require a different size, then please contact us and I am sure we can make this available to you.

For more information about Sizes please go to the appropriate section in the Production Guide.

Only photographs that are titled as “Framed” will come with a frame and not every photograph has the framed options available to them, but the majory do.

If you do find a photograph that does not have a framed option and you would like one then please contact us and I am sure we can make this available to you.

Photographs that do come with a frame will have the specification details of the frame type, mounting method and standard sizes shown on the product page along with a photo example of that used.

Also if the framing, mounting style or colour is not what you are looking for in the standard selection, then again please contact us and we can arrange something at works for you.

For more information about Framing & Mounting please go to the appropriate section in the Production Guide.

The essential difference is that Giclée prints are pigments on paper, whereas photo prints are exposed onto light-sensitive photo paper and developed chemically.

Giclée prints consist of tiny dots of color passed on cyan, magenta, yellow, and black (CMYK). High-quality printers, for example, also use additional light versions of these colors. All of the colors in the printed photo are then mixed from these colors, with very fine drops of inks next to each other on the paper. If you look extremely closely (through a magnifying glass, for instance), you can see the individual dots of color. This is called a halftone pattern.

Photo prints do not have halftone; there are no dots. The photo paper is exposed by light – or a laser, more specifically – with no halftone. This is done using red, green, and blue light (RGB).

Both printing technologies are suitable for photos (when it comes to Giclée prints, Fine Art Prints – prints with very high resolution and as many colours as possible – are especially good for this.) For graphic works, and for text in particular, Giclée prints are advantages because they can produce crisper edges on the text.

Framing and Mounting

Only photographs that are titled as “Framed” will come with a frame and not every photograph has the framed options available to them, but the majory do.

If you do find a photograph that does not have a framed option and you would like one then please contact us and I am sure we can make this available to you.

Photographs that do come with a frame will have the specification details of the frame type, mounting method and standard sizes shown on the product page along with a photo example of that used.

Also if the framing, mounting style or colour is not what you are looking for in the standard selection, then again please contact us and we can arrange something at works for you.

For more information about Framing & Mounting please go to the appropriate section in the Production Guide.

Photographic prints that are in Aluminium Standard Frames are changeable. Other frame models have premium seals, meaning the print cannot be changed out.

Mounting means there are different layers of materials used together within the frame which is in addition to the photographic print.

For example this can includes; card mounts, backing boards, glass or acrylic covering etc.

This is a traditional term used that refers to a card mount that surrounds the photographic prints. These card mounts are produced with a bevelled edge and then set flush against the print. There are a total of 7 attractive card mount colours are available to choose from, although White is mainly specified.

Here is a example of Passe-Partout card mounts:-

There is general two types of covering material – Glass or Acrylic.

For our Collectors Limited Edition Framed Prints we always use Mirogard Museum Glass. This is high quality non-reflective clear glass that best presents the photographic print.

For Premium Art Prints standard clear Float Glass (glossy) is specified.  However, if you prefer you can change/upgrade this to the other options; Matte Float Glass – Glossy Acrylic Glass -Mirogard Museum Glass.

Why use Acrylic? – it is shatter prof and lighter in weight.

Depending on the product and its size, we offers various wall-hanging options. In some cases, the wall-hanging can be directly integrated into the frame. In most cases, we attach an additional wall-hanging to your piece. Aluminium rails are our most used wall-hanging. Depending on the size of the piece, two or four rails are attached to the back of the product. You can find more information about wall-hanging on the frame product guides; Framing & Mounting

Hanging your picture can generally be done with two screws or hooks anchored or screwed into holes in the wall. For smaller pictures two nails may suffice. You should always use two nails, screws, or hooks so that your picture will not slide to the side or hang crooked. Naturally, our products are compatible with gallery rails, in which hooks are attached to thin nylon wires.

Digital Images

For certain photographs we offer the ability to download a digital image file. These images will be available in a standard 72 dpi jpeg format for screen use only. Some of these images will also have the option for a printable image file at 300 dpi jpeg. These files come with a licenced of personal use only. For a multiple use licence (where available) you will need to select this option when placing an order. Please refer to our Copyright & Licensing information.

The image file will be sent to you via email along with the appropriate licence for use.

We excluded the cancellation/returns policy for all “Digital Images” that have have already been licensed and emailed to you as we have no way of knowing if copying or duplication has taken place following your receipt of the image file. Please refer to our Terms & Conditions.

Orders

After your order is placed, you will receive a confirmation email. Please be sure to check your spam folder if you don’t see an order confirmation in your inbox. Shipping time will vary order-to-order. We will do our best to ship your order to you as fast as we can. You will receive an email update as your order progresses ready for dispatch, this will also include the delivery details.

As a guide these are following Eight Step processes which is undertaken by us on confirmation of an order:-

Step One – we access the selected print file and prepare the image for print against the chosen specification, size and edit as required and add any adjustments for framing and mounts etc. We embed any required ICC Profile into the print file adjusting the image accordingly to best match required output on the chosen paper type.

Step Two – we upload the prepared print file to our chosen print production provider along with an output specification which may included additional works such as framing etc.

Step Three – the production work takes place.

Step Four – the completed work is forwarded to us by our print production provider.

Step Five – on receipt of the work we inspect to ensure the required specification and quality standards have been met. We will catalogue / recorder the work / owner and prepare certificates and labelling etc as required. Boxed sets are prepared if part of an order.

Step Six – the work is protected and packaged ready for dispatch. The chosen delivery methods and service providers are arranged and booked in.

Step Seven – your work is dispatched, leaves us and is on its way to you.

Step Eight – delivery is made to you and the order is now completed.

Please refer to Part B – CANCELLATION / RETURNS POLICY of our General Contact – Terms & Conditions

Please be aware that diffrent rules/rights apply to either a “Stock” or “Bespoke” purchase.  Within the written Specification that is shown with the image/product that you are viewing it will state if this is a “Stock” or “Bespoke” product(s).

If you are encountering difficulties or problem in ordering online, please email us at info@openpage-studio.com. If you could inform us of the issue, the product, your name, address, email and contact telephone number and we will be in contact to help you out.

Rights concerning the work of the photographer remains the bearer of the rights of author of his or her work. The rights of representation and of reproduction of the works presented on this site belong to their authors and to OPENPAGE. The authorization of OPENPAGE is necessary for all exploitation of these rights. Your rights to the purchased product when it’s a photograph  are therefore limited to a right to private use, excluding any right of representation and of reproduction.

Please refer to our Copyright & Licensing information.

Payments

Simply select the payment method you prefer from the options we offer when placing an order. We offer the best-possible security for your online purchase, because secured by SSL encryption.

The following payment methods are accepted:

1) Credit/Debit Card

Paying by credit/debit card via Stripe works exactly the way you are used to: quick and easy. After completing your order, the card will be charged on the following day.

We accept the following credit cards:
• Visa

• Mastercard

• Maestro

• American Express

2) PayPal

The make a secure and fast payment with PayPal, log into your PayPal account, review your order, and approve the payment. After confirming your payment, you will be directed back to OPENPAGE. Fast, easy, and secure.

3) Bank Transfer

The payment option for Bank Transfer will generate an invoice to be emailed to you once the order is placed. This invoice will contain bank transfer details. Once your payment has been received, we will email you to confirm that your order has now moved to production.

Deliveries

Please refer to the site following site link; Delivery Information

Yes – please use the “Special Delivery” option when placing an order. Please refer to the Delivery Information section on the site.

When creating an order select the delivery option and the cost will be visible prior to you confirming any order. For the “Special Delivery” no cost will be shown at this stage and we will quote and invoiced separately for the delivery change. Please refer to the Delivery Information section on the site which does display some general delivery pricing guides.

Please email us at info@openpage-studio.com. Please note that we can only change a shipping address if your order has not yet dispatched.

Customs & Taxes

For purchases and deliveries outside the UK; Imports need to be declared when they arrive in the country of delivery and may incur an import tax. OPENPAGE is not responsible for these payments and can offer no specific advice on import fees, duty fees, custom fees or taxes that you may be charged when your order reaches you.

Returns & Refunds

Please refer to Part B – CANCELLATION / RETURNS POLICY of our General Contact – Terms & Conditions

Please be aware that diffrent rules/rights apply to either a “Stock” or “Bespoke” purchase.  Within the written Specification that is shown with the image/product that you are viewing it will state if this is a “Stock” or “Bespoke” product(s).

Please refer to Part B – CANCELLATION / RETURNS POLICY of our General Contact – Terms & Conditions

Please be aware that diffrent rules/rights apply to either a “Stock” or “Bespoke” purchase.  Within the written Specification that is shown with the image/product that you are viewing it will state if this is a “Stock” or “Bespoke” product(s).

Please email us at info@openpage-studio.com . If you could inform us of the issue you have, with a photo of the wrong item, your name and order number, email and contact telephone number and we will be in contact to help you out.

Please email us at info@openpage-studio.com . If you could inform us of the issue you have, with a photo of the damage item, your name and order  number, email and contact telephone number and we will be in contact to help you out.

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