www.openpage-studio.com

PAYMENTS & REFUNDS

Payments

Simply select the payment method you prefer from the options we offer when placing an order. We offer the best-possible security for your online purchase, because secured by SSL encryption.

The following payment methods are accepted:

1) Credit Card

Paying by credit card works exactly the way you are used to: quick and easy. After completing your order, the card will be charged on the following day.

We accept the following credit cards:
• Visa
• Mastercard

2) PayPal

The make a secure and fast payment with PayPal, log into your PayPal account, review your order, and approve the payment. After confirming your payment, you will be directed back to OPENPAGE. Fast, easy, and secure.

3) Bank Transfer

The payment option for Bank Transfer will generate an invoice to be emailed to you once the order is placed. This invoice will contain bank transfer details. Once your payment has been received, we will email you to confirm that your order has now moved to production.

Returns & Refunds

Returns

You have the following rights of cancellation for online orders of “Stock” products, such as pre-printed/pre-made items :

•You have the right to cancel this contract without reason within 14 days after the day you (or someone you nominate) placed a confirmed order, unless:

Your products are split into several confirmed orders over different days – in this case you have until 14 days after the day you (or someone you nominate) placed the last order to change your mind about the products;

These right does not apply to “Bespoke” such as printed to size/made to measure products or “Digital Images” that have been licensed and emailed to you. Please refer to the product specification before ordering which will state if this item is a “Stock” or “Bespoke”or “Digital Images” as different rules/rights apply to each.

• You may have the right to cancel this contract if what you have bought is faulty or misdescribed (see Section 11).

• You have the right to cancel this contract where we have changed the terms of the contract.

• In all other cases (if we are not at fault and there is no right to change your mind), you can still end the contract before it is completed, but you may have to pay us compensation. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract – this will be no less than the 50% of the list price paid. To exercise your right to cancel, you must inform us by email at: info@openpage-studio.com of your decision to cancel in a clear, written statement. The deadline for the right to cancel will be met as long as your statement indicating you will be exercising the right to cancel is sent within the allotted 14 days cancellation period.

Please note that we excluded the cancellation/returns policy for all “Bespoke” works that have been individually specified, customised and sized for you (the customer). This is because these works are individually made and finished according to your (the customers) preferences and are printed/cut according to your exclusive needs.  Any changes that you wish to make to “Bespoke” order must be done so with 24 hours of your payment received by us. Any changes that you make to a “Bespoke” order after 24 hours may result in addition costs/fees to you for making these changes.  Changes to a “Bespoke” order that result in an upgrade will require you to pay the extra cost in its production.

Please note that we excluded the cancellation/returns policy for all “Digital Images” that have have already been licensed and emailed to you as we have no way of knowing if copying or duplication has taken place following your receipt of the image file.

Should you cancel the contract, we will refund all payments received from you, including shipping costs (with the exception of additional costs from selecting a different type of delivery than the standard, cost-effective shipping we offer) promptly. If you are exercising your right to change your mind then:

A). If we have not offered to collect the products, your refund will be made within 14 days from the day on which we have received the product back from you or until you have provided proof of their return shipment, whichever comes first; or

B). In all other cases, your refund will be made within 14 days of you telling us you have changed your mind.

If you end the contract for any reason after the products have been dispatched to you or you have received them, you must return them to us. If you are exercising your rights to change your mind, you must send the products off within 14 days of the date you inform us of the cancellation. This deadline will be met as long as you post the goods to us within this 14-day period.

We shall bear the costs for returning products if the products are faulty or misdescribed, if you are ending the contract because we have told you of an upcoming change to the product or these terms, a delay in delivery due to events outside of our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you have exercised your right to change your mind), you shall bear the direct costs for returning products. Typically, goods cannot be returned by normal post and the customer must bear the cost to insure the products in delivery. Products that the customer has returned and have been lost in delivery and not received by us will be deemed as not sent/returned.

We may make deductions from the price of the products when refunding you, if you are exercising your right to change your mind. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the product if this has been caused by your improper handling of the products.

Refunds

Should you notify us that the goods are defective or misdescribed, we shall refund all payments received from you, including shipping costs (with the exception of additional costs from selecting a different type of delivery than the standard, cost-effective shipping we offer) promptly. You must return the goods to us.

Goods that can be returned by you as packages by postal or standard delivery services must be returned at your risk. Please ensure the work packaged appropriately and that it is well and fully protected. Ideally, use the original packaging in which the item was delivered, including all protective material.

Goods that cannot be returned by you as packages by postal or standard delivery services will be arranged to be picked up by us from your given address. However, you must prepare the goods ready for collection including the appropriate packaging and that it is well and fully protected for transportation.by a third party.

To ensure quick processing, please contact us in advance at: info@openpage-studio.com.

Costs of returns

We shall bear the costs for returning goods if the goods are faulty or misdescribed, if you are ending the contract because we have told you of an upcoming change to the product or these terms, a delay in delivery due to events outside of our control or because you have a legal right to do so as a result of something we have done wrong.

Your attention is also directed to our General Business terms & conditions that can be viewed here:- Terms & Conditions

Last Update – December 2020

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